Return Policy

Advantage Marketing Group – 15-Day Return Policy

At Advantage Marketing Group, our top priority is ensuring customer satisfaction. We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free 15-day return policy.

Terms and Conditions:

  1. Eligibility: To be eligible for a return, the items must be unused, in their original condition, and in the original packaging.
  2. Timeframe: You have 15 days from the date of delivery to initiate a return.
  3. Return Process: a. Contact Customer Support: To initiate a return, please reach out to our customer support team via phone or email. They will guide you through the process and provide you with a Return Authorization Number (RAN). b. Packaging: Securely package the items in their original packaging, including all accessories and documentation. c. RAN Label: Write the provided RAN on the outside of the package before sending it back to us.
  4. Shipping Costs: The customer is responsible for the shipping costs associated with the return unless the return is due to an error on our part.
  5. Inspection and Refund: a. Inspection: Once we receive the returned items, our team will inspect them to ensure they meet the eligibility criteria. b. Refund: If the items meet the return conditions, we will issue a refund to your original payment method within 5 business days.
  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as applicable.
  7. Exchanges: We currently do offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  8. Cancellations: If you need to cancel your order, please reach out to our customer support team as soon as possible. Orders can only be canceled before they are shipped.

For any further questions or assistance with the return process, please contact our customer support team at 5618501099 or Support@rarecoin.info

 

 

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